Delivery: Rates, Timing and How We Pack Alcohol for Freight

Standard delivery is $10.00 and runs about 3 business days to metropolitan addresses.

Express delivery is $35.00 and runs 1 business day to most capital city postcodes. It is free once your order reaches $300.00, which two mid-priced bottles or two slabs of cans will clear.

The site minimum order is $100.00 across any mix of products. Rates are flat regardless of weight or quantity, which matters more than it sounds when you are ordering slabs.

Orders placed before 3pm AEST on a business day leave the same day. After that, or on a weekend or public holiday, they go out the next business day.

Metropolitan NSW, VIC, QLD, SA and ACT are typically 2 to 3 business days on standard freight and 1 on express.

WA, TAS and NT run longer on both, generally 4 to 7 business days on standard. Regional and remote postcodes add further time, and a small number carry a freight surcharge which is shown at checkout before you pay rather than added afterwards.

Through December, courier networks slow down regardless of what anyone promises. For anything that has to arrive by a date, order at least a week ahead and use express in the final fortnight.

An adult aged 18 or over must be present to sign for an alcohol delivery, and must show photo identification if asked. This is a legal requirement, not our policy, and there is no way around it.

Couriers cannot leave alcohol unattended, cannot leave it with a neighbour, and cannot follow authority-to-leave instructions. If nobody is home the driver leaves a card and reattempts the next business day, or takes it to a depot for collection.

The practical advice: use a workplace address, or somewhere that will be attended during business hours. This matters most for gifts, because a carded delivery and a trip to a depot is a poor way to receive one.

Single bottles are wrapped individually and braced in a rigid insert so they cannot move inside the carton.

Heavy bottles, meaning the 1.75L handle and the 1.125L, go out double boxed with corner bracing, because a full 1.75L bottle is close to two and a half kilograms of liquid in glass and a loose one will punch through a carton base.

Slabs and can packs ship on their own reinforced base rather than stacked in with bottles. A 24-can slab is around fourteen kilograms and a loosely packed carton arrives dented.

Miniatures ship upright in a moulded tray with the tray braced inside the box. It is the only arrangement that survives interstate freight reliably.

Collectables and decanters are double boxed, braced at the shoulders and laid down rather than shipped standing.

Every outer carton is plain. Nothing on the outside identifies the contents or the retailer.

You get a confirmation email when the order is placed and a tracking number by email once the carton leaves Sydney.

If something arrives damaged, photograph the carton and the bottle and send it to orders@jimbeamaustralia.com within 48 hours. We replace or refund, including freight. Details are on the refunds page.

If a delivery has gone quiet, call 0420 127 957 during Mon to Fri, 9am to 5pm AEST with your order reference and we will chase the carrier.